Ten Tips for Hiring the Right Customer Care Representative

From TMCnet …

There’s no question that training, incentives and the right technology are all tools that can help call center agents provide better service. Keep in mind, however, they’re just that: tools to help the agent. At the end of the day, the most sure-fire way to ensure that your customers are getting the best possible service is to put the best possible agents on the phone handling their calls.

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